Your questions, answered.
A useful starting point for choosing your office, understanding the service scope and planning your next step.
Serviced offices
What is a serviced office?+
A serviced office combines a furnished private workspace with agreed office services. Your proposal specifies the office, included support, optional services and commercial terms.
How do I choose the right office?+
Start with the number of people who will work on site, your preferred area, meeting needs and expected start date. We can then discuss available offices and arrange a visit.
Can I visit before making a decision?+
Yes. Choose a location and request a visit. The team will agree the appointment details with you so you can see the office and shared areas and discuss your requirements.
When can we move in?+
Your start date depends on availability, your office setup, the agreed contract and completion of the required steps. We confirm the timetable with you before the move.
Which services are included with a serviced office?+
Your office comes furnished. Internet, reception, cleaning, meeting room use and other services are detailed in your proposal, including any usage limits and additional charges.
How long can I rent a serviced office for?+
Tell us your planned start date and how long you need the office. We will explain the available options for your chosen location. Duration, renewal and notice terms are agreed in the contract.
Virtual offices
Who is a virtual office suitable for?+
It can suit professionals who work elsewhere and need a business address and office support. If your team needs a dedicated everyday workspace, a serviced office or coworking option may be a better fit.
Can I use the address for my company?+
Address requirements depend on your activity, company arrangements and applicable local rules. Before choosing a package, review suitability with your accountant or relevant professional body and ask our team about the available address service.
How are mail and incoming calls handled?+
Mail receipt, notification, forwarding and telephone answering options are agreed in your package. We clarify contact instructions, handling times and any additional charges before the service starts.
Can virtual office clients book meeting rooms?+
Meeting room use can be arranged subject to availability and your package terms. Share the date, number of guests and equipment needs to receive a proposal.
Coworking
What is the difference between a dedicated desk, a hot desk and a day booking?+
A dedicated desk is assigned to you for an agreed period. With a hot desk, you use one of the available desks when you arrive. A day booking lets you arrange desk use for a specific date in advance; it does not assign you a permanent desk.
Will I have the same desk every time?+
Yes, with a dedicated desk arrangement. Hot desk use and day bookings do not guarantee the same desk on each visit.
Can I come in without a reservation?+
Hot desk use depends on availability that day. Contact us before setting out to check space and access hours. If you need a desk on a particular date, arrange a day booking in advance.
How do I book a desk for a day?+
Send us your preferred location, date and number of people. Our team will confirm availability, the price and access hours. Your booking is confirmed once the arrangements are agreed.
What is included, and can I use a meeting room?+
Your arrangement sets out desk access, internet, shared areas and any other included services. Meeting room use is arranged according to availability and your package; additional charges may apply.
Are all three options available at every location?+
Available options depend on the location and desk availability. Tell us where and how often you would like to work so we can confirm the suitable arrangements.
Meeting rooms
How do I request a room?+
Use the meeting request form to select a location, date, start time, duration and participant count. Tell us your preferred room or layout if you have one. The team confirms availability and pricing.
Is my booking confirmed when I submit the form?+
Your submission is a request. The booking is confirmed after our team agrees the room, timing, price and other arrangements with you.
Can I request presentation equipment or refreshments?+
Yes. Include video call, screen, connection and catering needs in your request. We confirm what is available and any additional charges.
What if I need to change the meeting?+
Contact us as soon as your plans change. Availability and the amendment or cancellation terms in your confirmation determine the options.
Managed Offices
How does this differ from a serviced office?+
A serviced office offers a ready-to-use private office with an agreed service package at a SwissOffices location. Managed Offices starts with your company’s requirements: a dedicated office can be sourced and prepared for you, or selected services can be delivered in your existing workplace.
Can SwissOffices find and lease the office for us?+
Yes. We can search for a suitable office and, where the agreed project model calls for it, lease it through SwissOffices. We can then provide the furnished space, staffing and office services under the commercial terms agreed with you.
Can the office reflect our brand and working style?+
Yes. We can plan the layout, decoration, furniture, meeting rooms and reception around your brief. The design, budget, delivery programme and responsibilities are agreed before implementation.
We already have an office. Can we stay there?+
Yes. You can continue using your office while we take on the agreed services. A move or a transfer of your lease is not required simply to receive operational support.
Can we choose only some services?+
Yes. You can request selected support, such as reception, cleaning, refreshments, IT coordination or staffing, or discuss a wider management scope. We agree service hours, team responsibilities and reporting with you.
How are setup costs, fees and timing agreed?+
We prepare a project-specific proposal based on the space, work required and service scope. It explains who funds any fit-out and furniture, the recurring fees, staffing, contract term and planned start date.
Offices & locations
Which SwissOffices locations are open?+
In Istanbul, explore Astoria Kempinski in Şişli, Yapı Kredi Plaza in Levent and Exen Istanbul in Ümraniye. In Switzerland, our addresses are in Biel/Bienne and Bern. New locations are planned in Kozyatağı and Levent; these locations are not yet open.
Packages & agreements
What is included in the price?+
Services depend on the selected location and package. Ask for an itemised proposal covering workspace, infrastructure, reception, meeting use and optional extras, including any usage limits.
What agreement lengths are available?+
We discuss your expected period of use and the options available for your chosen office or service. The duration, renewal, notice and exit conditions are set out in the agreement.
Can our space change as the team grows?+
Tell us about the change as early as possible. We will review available alternatives and any changes to your agreement. A larger office depends on availability.
How should I compare proposals?+
Compare the same team size, period and expected usage. Look at initial payments, recurring charges, meeting allowances, optional services and exit conditions together.
Everyday support
What additional business support is available?+
Our business services page outlines administrative, meeting, technology and local coordination options. Specialist matters can be referred to appropriate advisers. Scope and availability vary by location.
How can I reach the team?+
Call +90 212 317 47 47, send an enquiry or request a callback. Share your preferred location and requirements so we can direct the conversation.