When choosing a serviced office, take a closer look at how the service is delivered.
First impressions begin at reception
Imagine a client visiting you for the first time. Can they easily find their way when they arrive? Are they welcomed warmly and professionally? Is there a comfortable place to wait while you are notified?
Those few minutes before the meeting contribute to their first impression of your business. During your own visit, pay attention to how you are welcomed. The team’s communication, attentiveness and guidance can tell you a great deal.
Get to know the team
Professional service takes courtesy, attention and follow-through. A team that understands your request, takes responsibility and keeps you informed makes everyday work easier.
Meet the reception and operations staff during your visit. Ask who your day-to-day contact will be, how requests are followed up and what support is available when something unexpected happens. If you regularly welcome international visitors, consider the team’s ability to communicate in the languages your guests use.
See the meeting room through your guests’ eyes
Look beyond the number of seats. Is the room clean and well maintained? Are the lighting and temperature comfortable? Is the presentation equipment ready to use? How are guests directed to the room, and how are refreshments arranged?
A well-prepared meeting space allows you to focus on the conversation.
Look for quality in everyday details
The upkeep of shared areas, the way a telephone call is answered, the handling of a technical issue and the fulfilment of a promise all reveal the quality of service.
Ask practical questions during your visit: “Who can help if I have a connection problem before a meeting?” or “How would you welcome a guest while I am away from the office?” Clear answers will help you understand how the team works.
Our approach to quality at SwissOffices
At SwissOffices, we express our Swiss approach to quality through punctuality, reliability, attention to detail and consistency of service. Having a meeting room ready on time, welcoming your guests with care, following up on your requests and keeping our promises are the everyday expressions of that approach.
Our aim is to provide an office experience where your team can work comfortably and you can welcome guests with confidence.
When exploring our serviced office options, we invite you to visit our locations and meet the team. As you choose your next office, get to know the people who will be part of your working day.
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